What Seven Years at Airbnb Taught Me About Building a Business
Jun 2019
As you move up in leadership, the most critical product to get right is how you organize people. Structure determines whether teams move autonomously toward goals or get trapped in dependencies. Org design is either a force multiplier or a hidden tax on everything you build.
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Jun 2022While good engineers are important, the leverage of a good PM is disproportionately higher. One bad product manager can create cascading errors across an entire engineering team, making PM hiring and development one of the highest-leverage decisions a founder makes.
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Sep 2019A dedicated growth team is valuable, but growth responsibility cannot be delegated to a single group. From customer service to IT to product, every function should feel ownership for helping the company grow.
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What Buddhism Taught Me About Product Management
Jun 2019The most effective leaders—what Jim Collins calls Level 5 Leaders—have ambition first and foremost for the organization and its purpose, not themselves. When you deflect credit and give opportunities to team members, the team's efficacy actually strengthens.
April Dunford on product positioning, segmentation, and optimizing your sales process
Jun 2022Weak positioning often stems from misalignment across the organization—founder, marketing, sales, product, and customer success all have slightly different understandings. The only way to fix it is to get all these functions in a room together to build positioning collaboratively, ensuring everyone leaves singing the same song.
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