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28 Ways to Grow Supply in a Marketplace 📈

Jun 2019

Reputation beats similarity at scale

People naturally trust those similar to them, but this bias can be overcome. Research showed that when supply has fewer than three reviews, similarity matters. But with more than ten reviews, high reputation completely dominates similarity. The right design—reviews, guarantees, professional photography—can override our deepest social biases.
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28 Ways to Grow Supply in a Marketplace 📈

Jun 2019

Convert your demand side into supply

Users who have had a great experience on your platform are your most empathetic potential suppliers. They remember the friction they faced and can address it. This tactic is especially powerful early-stage because these converted users become your highest-quality supply and strongest advocates.

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The Power of Performance Reviews: Use This System to Become a Better Manager 🤝

Jul 2019

Crystallize your opinion before peer feedback arrives

Form your own assessment of performance before reading peer feedback. This critical step reduces bias and prevents you from being completely swayed by what others say, allowing you to triangulate rather than defer.

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What Seven Years at Airbnb Taught Me About Building a Business

Jun 2019

Focus is a product feature, not just a team principle

Some of the biggest conversion gains came from simple tweaks that gave users fewer things to think about—opening listings in new tabs, removing links in payment flows, defaulting settings. Don't underestimate the power of focus as a design and organizational principle.

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This Week #0: Advice on growth, product, and leadership

Sep 2019

Differentiation is a choice, not a requirement

You can differentiate across 20+ dimensions—price, quality, experience, trust, tribe, story—or you can choose not to differentiate significantly and win by scaling faster. The best companies combine multiple dimensions, but some winners succeed purely through execution velocity.

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Where Great Product Roadmap Ideas Come From

Jun 2019

Proximity to customer truth matters more than volume

Direct customer conversations beat large brainstorms for generating breakthrough ideas. The closer you are to actual user problems—whether through direct talks, observing behavior, or using the product yourself—the better your roadmap ideas become. Scale of input matters less than quality of signal.

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