NewsletterInsight

This Week #0: Advice on growth, product, and leadership

Sep 2019

Differentiation is a choice, not a requirement

You can differentiate across 20+ dimensions—price, quality, experience, trust, tribe, story—or you can choose not to differentiate significantly and win by scaling faster. The best companies combine multiple dimensions, but some winners succeed purely through execution velocity.
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Delight customers in hard-to-copy, margin-enhancing ways

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Start with competitive alternatives, not your strengths

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Your competitors might not know what they're doing

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Customer choice may trump simplicity and delight

When Netflix faced growth challenges, Reed Hastings shifted from prioritizing simplicity to prioritizing customer choice—offering an ad-supported tier even though it added complexity. Sometimes market conditions force you to serve different customer segments differently, even if it contradicts your original strategy.

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