Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more
with Gibson Biddle · Jun 2022
When Netflix faced growth challenges, Reed Hastings shifted from prioritizing simplicity to prioritizing customer choice—offering an ad-supported tier even though it added complexity. Sometimes market conditions force you to serve different customer segments differently, even if it contradicts your original strategy.
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Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more
Jun 2022Features used by only 2% of your customer base create complexity for everyone else without meaningful business impact. Netflix called this 'scraping the barnacles'—ruthlessly removing low-adoption features to maintain simplicity and focus. Reach matters more than the quality of an idea.
Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more
Jun 2022Reed Hastings asked Gibson two questions to justify killing Netflix's profitable advertising business: 'Who will be best in the world at advertising?' (Google) and 'Who needs to be best at personalization?' (Netflix). Simplicity and singular focus on your core strength often beats incremental revenue.
Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more
Jun 2022Product strategy should balance three elements: delighting customers (10X better experiences), building defensible advantages (hard to copy), and creating business value (margin enhancing). The tension between delight and margin is where strategy lives—you must constantly trade off customer joy against business sustainability.
Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more
Jun 2022Netflix's Perfect New Release Test revealed that customers claimed they wanted faster DVD delivery, but A/B testing showed minimal retention improvement. What people say they want in focus groups often differs from what actually drives behavior. Always test hypotheses rather than relying on stated preferences.
This Week #0: Advice on growth, product, and leadership
Sep 2019You can differentiate across 20+ dimensions—price, quality, experience, trust, tribe, story—or you can choose not to differentiate significantly and win by scaling faster. The best companies combine multiple dimensions, but some winners succeed purely through execution velocity.
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